Returns
Important Notice
Please read our return policy carefully. No exceptions will be made.
Returning a Product
Timeframe
You have 30 days after receiving your product to request a return.
Conditions
Returned items must be:
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Unused
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In their original packaging
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In the same condition as received
For hygiene-sensitive products, the item must be thoroughly cleaned before starting the return process.
Damage Due to Personal Use
We are not responsible for damage caused by misuse, negligence, or improper handling.
Only manufacturing defects are covered under our return policy.
Exceptions
For hygiene reasons, some products cannot be returned:
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Underwear
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Lingerie
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Sealed hygiene items (once opened)
How to Start the Return Process
Email us at 📧 support@lucaandroseboutique.com with:
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Your order number
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The reason for the return
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A photo of the item (if damaged)
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Your contact information
Refund Procedure
Once we receive and inspect your return, you will be notified of the approval or rejection of your refund.
If approved, your refund will be processed within 30 days and applied to your original payment method.
Return Costs
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Return shipping costs are the responsibility of the customer.
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We recommend using a trackable shipping method.
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Returns must be sent to Asia, shipping costs start at $25.
Defective or Incorrect Products
If you receive a defective or incorrect item:
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We will send you a replacement at no cost.
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If the issue repeats, you will receive a full refund.
Order Cancellation
Orders cannot be cancelled after 24 hours due to automated processing.